Support Ticket

To open a new ticket please fill out the form below and click "Submit". Your ticket will be sent to our Customer Service Team to screen the problem and forward it to the right person at Paessler. Our support office at our headquarters in Germany is staffed from 7 a.m. until 10 p.m. (UTC+1) from Monday to Friday. Usually you will receive an answer within 24 hours on business days.

Please note: If your request requires technical support, please use the Contact Support form of your PRTG installation to get the best possible help from our experts. Support communication can be provided in English or German only!

Note: We honor your privacy! We will never give away your email address to any third party. See our privacy policy. After the 30 day trial PRTG will run as Freeware Edition (limited to 100 sensors).

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